NEGOMBO SURF CO

Frequently Asked Questions

ALL YOU NEED TO KNOW

At Negombo Surf Co, we create considered, small-batch pieces inspired by Sri Lanka’s coastal culture and creative spirit. Every item is designed with intention and produced with care.

Below you’ll find answers to common questions about orders, shipping and sizing — but if you need anything further, our team is always here to help.

  • Is my payment secure?

    Yes. All payments are processed securely through encrypted checkout systems. We do not store your card details, and your information is protected using industry-standard security protocols. Shop with confidence.

  • Yes. All payments are processed securely through encrypted checkout systems. We do not store your card details, and your information is protected using industry-standard security protocols. Shop with confidence.

  • Do you ship worldwide?

    Yes — we ship from Sri Lanka to customers around the world.

    Whether you're ordering from Colombo, London, Mumbai or Berlin, we’ll get Negombo to you.

    International customers may be responsible for local customs duties or taxes depending on their country’s regulations.

  • How much is shipping?

    Shipping costs are calculated at checkout based on your location.

    We offer free shipping within Sri Lanka.

    International shipping rates vary depending on destination and parcel weight. All rates are shown clearly before you complete your purchase.

  • How long will my order take to arrive?

    Sri Lanka: 2–5 working days.

    International: Delivery times vary depending on your location and the shipping method selected.

    Please check the available shipping options at checkout for estimated delivery timeframes and full details before completing your order.

    Once your order has been dispatched, you’ll receive a tracking number via email so you can follow its journey.

  • How do I exchange an item?

    If you need a different size or item, please contact us within 7 days of receiving your order at hello@negombosurfco.com

    Items must be unworn, unwashed and in original condition.

    Once we receive and inspect the item, we’ll arrange your exchange as quickly as possible.

  • Who covers the cost of returns?

    Customers are responsible for return shipping costs unless the item received was incorrect or faulty.

    We recommend using a tracked service, as we cannot be responsible for items lost in transit.

  • How do I know my size?

    Each product page includes a detailed size guide.

    If you’re between sizes or unsure, feel free to contact us — we’re happy to help you find the right fit.

    Our pieces are designed with a relaxed, surf-inspired silhouette unless stated otherwise.

  • Where are your products made?

    Our products are designed in Sri Lanka and produced using carefully selected local manufacturers and artisan partners.

    We work closely with our makers to ensure quality, ethical production and attention to detail.

  • Are your products sustainable?

    We prioritise small-batch production to reduce waste and overstock.

    Where possible, we source high-quality fabrics locally and work with trusted suppliers. Our focus is on creating durable pieces designed to last — not fast fashion.

  • How can I contact you?

    You can reach us anytime at:

    📧 hello@negombosurfco.com or drop us a DM on Instagram for the fastest response! Please bare in mind we are a very small team and we will reply when we can.

    📍 Visit us at our Ahangama store (if applicable)

    📱 Instagram: @negombosurfco

    We aim to respond within 24–48 hours.

  • Do you collaborate with other brands or artists?

    Yes. Collaboration is at the heart of Negombo.

    We’ve worked with local Sri Lankan artists and creatives, and we’re always open to meaningful partnerships that align with our vision and values.

    For collaboration enquiries, please email [your email] with details of your proposal.