NEGOMBO SURF CO

Returns & Exchanges

Returns & Exchanges

Domestic orders (Sri Lanka) - Exchange Policy

 

Domestic Orders – Exchange Policy

We want you to be happy with your purchase! For orders within Sri Lanka, we’re happy to offer an exchange within 15 days of delivery, as long as:

  • The item is unworn, unused, and undamaged

  • It’s returned in its original packaging

  • We are currently not in a position to offer cash refunds for goods purchased

Just reach out to us, and we’ll help you arrange the exchange.

International Orders – Returns Policy

We’re so glad you’ve chosen to shop with us! Please note a quick heads-up about international orders:

  • No free returns on international orders – If you’d like to send something back, we ask that you cover the return postage (both ways).

  • Return requirements – Items must be unused, in their original packaging, and in resalable condition.

  • Damaged or incorrect items – If your order arrives damaged or not quite right, just drop us a message within 7 days of delivery (with a quick photo), and we’ll do our best to make it right.

Thank you for understanding! Handling returns across borders can be tricky, but we’ll always do what we can to help. 🌍✨