Last updated: September 1, 2026
Negombo Surf Co ("we", "us", or "our") operates this website and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website, we may collect certain information about your device and how you interact with our website. This may include:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Payment and transaction information
- Information about the products you purchase
- Device and browser information
- IP address and website usage data
We collect this information when you browse our website, create an account, place an order, contact us, or subscribe to our communications.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Communicate with you about your order or account
- Provide customer support
- Improve our products, services, and website
- Send marketing and promotional communications, where permitted by law
- Prevent fraudulent or unauthorized transactions
- Comply with legal obligations
3. Sharing Your Information
We may share your information with trusted third-party service providers who help us operate our business, including:
- Payment processing providers
- Shipping and delivery partners
- Website hosting and technology providers
- Marketing and analytics service providers
These third parties may only use your information as necessary to provide their services or comply with legal requirements.
We may also disclose your information if required to do so by law or to protect our rights, safety, or property.
4. Payment Information
Payments made through our website may be processed by third-party payment providers. We do not store complete payment card information unless required as part of the payment services provided to us.
Please review the privacy policies of the relevant payment providers for more information about how they handle your data.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and understand how visitors use our website.
Cookies may help us remember your preferences and provide a more personalised experience.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
6. Marketing Communications
With your consent, we may send you emails about our products, promotions, and other updates.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including processing orders, complying with legal obligations, resolving disputes, and enforcing our agreements.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing of your information
- Withdraw consent where processing is based on consent
To exercise any applicable rights, please contact us using the details below.
9. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Children's Privacy
Our website is not intended for individuals who are under the age required by applicable law to provide consent for the processing of personal information. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Negombo Surf Co
36 Saint Peter's Road,
Harborne, Birmingham,
B17 0AY, United Kingdom
Email: hello@negombosurfco.com
Phone: 7466875570
