Shipping & Delivery
At Negombo Surf Co, we aim to provide a smooth and reliable delivery experience for all our customers.
We currently ship to the following countries and regions:
Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, India, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States, and Sri Lanka.
Order Processing
Orders are processed as quickly as possible after they are placed. Please note that order processing times may vary depending on product availability, order volume, and other operational factors.
Orders placed on weekends or public holidays may be processed on the next business day.
Shipping Rates
Shipping costs are calculated and displayed at checkout where applicable. Shipping rates may vary depending on:
- Delivery destination
- Order size and weight
- Selected shipping method
- Current carrier rates
Any applicable shipping charges will be clearly displayed before you complete your purchase.
Delivery Times
Delivery times vary depending on the destination and shipping method selected at checkout.
While we aim to deliver orders within the estimated timeframe, delivery dates cannot always be guaranteed. Delays may occasionally occur due to factors outside our control, including:
- Customs processing
- Carrier delays
- Public holidays
- Weather conditions
- High shipping volumes
International Orders
For international orders, customers may be responsible for any applicable customs duties, import taxes, VAT, or other charges imposed by the destination country.
These charges are determined by the local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.
Order Tracking
Where tracking is available, customers will receive shipping confirmation and tracking information once their order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Incorrect Shipping Information
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.
Negombo Surf Co cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Deliveries
If your order has not arrived within the expected delivery timeframe, please contact us and we will do our best to assist you in tracking your shipment.
For any questions regarding shipping or delivery, please contact us at:
Email: hello@negombosurfco.com
